The Support Pin is a code that you will need to provide our Support Agents on chat when you need to find out details regarding your account. For exampl...
Tue, 24 Aug, 2021 at 2:22 PM
When you are entering your phone number, you do not need to enter the first 2 zeros (00) or the plus symbol (+) when entering your number. For example, 1555...
Tue, 24 Aug, 2021 at 2:23 PM
There may be a time when you would need to upload additional documentation on your account. To do so, you would need to tap on Documents and upload your d...
Mon, 11 Oct, 2021 at 4:10 PM
Our aim is to have our customers account approved within 24 hours and try our best to have it completed on the same business day. In some rare cases, it ...
Fri, 11 Jun, 2021 at 1:04 PM
If you ever need to change the Leverage on your account, you would need to make sure you have no open trades on your account before doing so. Step-by-St...
Tue, 24 Aug, 2021 at 3:59 PM
Please bear in mind that this is an irreversible action and you will not be able to recover the account afterwards. Step-by-Step Guide Tap My Accou...
Tue, 24 Aug, 2021 at 3:25 PM
You will need to contact one of our Support Agents via Live Chat to assist you with updating your address. You may need to provide documentation before ...
Fri, 11 Jun, 2021 at 12:58 PM
You will need to contact one of our Support Agents via Live Chat to update your personal details on your account. This will not impact your ability to...
Fri, 11 Jun, 2021 at 12:52 PM
You have an option to receive or not receive news and marketing offers together with system-related news and updates. You are able to change these preferenc...
Tue, 24 Aug, 2021 at 2:28 PM
When contacting support for assistance, you may be asked for a "General Selfie" which consist of a selfie of yourself, holding your Identity docum...
Mon, 12 Jul, 2021 at 7:26 PM
