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General Account Queries

What is a Support Pin and Where can I Find it?
The Support Pin is a code that you will need to provide our Support Agents on chat when you need to find out details regarding your account.  For exampl...
Mon, 16 Oct, 2023 at 1:54 PM
Why is My Phone Number not Updating
When you are entering your phone number, you do not need to enter the first 2 zeros (00) or the plus symbol (+) when entering your number. For example, 1555...
Mon, 16 Oct, 2023 at 1:54 PM
How Long until My Account is Verified?
Our aim is to have our customers account approved within 24 hours and try our best to have it completed on the same business day. In some rare cases, it ...
Mon, 16 Oct, 2023 at 1:55 PM
How to Change the Leverage on your Tradin Account
If you ever need to change the Leverage on your account, you would need to make sure you have no open trades on your account before doing so. Step-by-St...
Mon, 16 Oct, 2023 at 1:55 PM
How Can I Change My Personal Details?
To update your personal details, you will need to go to the settings section Make sure your two-factor authentication is enabled. If not, you can e...
Mon, 16 Oct, 2023 at 1:55 PM
How to update your Marketing Preferences
You have the option to receive or not receive news and marketing offers together with system-related news and updates. You are able to change these preferen...
Mon, 16 Oct, 2023 at 1:56 PM
Providing a General Selfie to our Team
When contacting support for assistance, you may be asked for a "General Selfie" which consist of a selfie of yourself, holding your Identity docum...
Mon, 16 Oct, 2023 at 1:56 PM
How can I change my Account Password
The following procedure will guide you on how to change your account password.  To be able to change your password, you would need to have access to your ac...
Mon, 16 Oct, 2023 at 1:56 PM
How to Remove a Trading Account
Please bear in mind that this is an irreversible action and you will not be able to recover the account afterwards. Step-by-Step Guide 1. Tap My Acco...
Mon, 16 Oct, 2023 at 1:57 PM
How to Change the Address on your Account
Our support staff can help you change your address since you can't do it directly on your Aiko Markets Account.  Visit aikomarkets.com and start a ...
Mon, 16 Oct, 2023 at 1:57 PM