When contacting support for assistance, you may be asked for a "General Selfie" which consist of a selfie of yourself, holding your Identity document and a paper which is dated and signed.

Step-by-Step Guide

Your selfie should look like this: 

  1. Facial features visible.
  2. Valid Identity document shown clearly.
  3. Paper with today's date and signature.

We suggest asking a friend to assist you with your selfie or making use of a selfie stick, timer or photography assistance of your choice.