When contacting support for assistance, you may be asked for a "General Selfie" which consist of a selfie of yourself, holding your Identity document and a paper which is dated and signed.
Your selfie should look like this:
- Facial features visible.
- Valid Identity document shown clearly.
- Paper with today's date and signature.
We suggest asking a friend to assist you with your selfie or making use of a selfie stick, timer or photography assistance of your choice.