When requesting a withdrawal, due to security checks taken place on our platform, you may be requested by our Payments team to provide a selfie.


Step-by-Step Guide


Your selfie should look like this: 


  1. Facial features visible.
  2. Valid Identity document shown clearly.
  3. Paper with transaction date, amount and signature.

We suggest asking a friend to assist you with your selfie or making use of a selfie stick, timer or photography assistance of your choice.


Where should you find the information needed:


  1. Go to the Withdrawal tab.
  2. Scroll downwards to Withdrawal History and find your latest withdrawal.