When requesting a withdrawal, due to security checks taken place on our platform, you may be requested by our Payments team to provide a selfie.

Step-by-Step Guide

Your selfie should look like this: 

  1. Facial features visible.
  2. Valid Identity document shown clearly.
  3. Paper with transaction date, amount with currency and signature.

We suggest asking a friend to assist you with your selfie or making use of a selfie stick, timer or photography assistance of your choice.

Where should you find the information needed:

  1. Go to the Withdrawal tab.
  2. Scroll downwards to Withdrawal History and find your latest withdrawal.