If you have withdrawn funds from your account and wanted to find out some more information about the withdrawal process, please check the below information.

Click here to go directly to the Blockchain website.


1. Usually takes between 1-3 hours or the transaction receives 3-6 confirmations on the Blockchain.

2. You inputted the right Bitcoin (BTC) address.

3. The Bitcoin address you have entered has only been used once. You can’t use the same Bitcoin address for multiple transactions.

4. The funds are Bitcoin (BTC) and no other cryptocurrency.

5. Check the www.blockchain.com website. You can enter the address in the search box.

 Make sure you select Bitcoin (BTC) and not Bitcoin Cash (BCH). 

Payment Statuses you can see in the Withdrawal section:


We are still waiting for the funds to be processed. On the Deposit screen, click on Pay next to the deposit request then enter your transaction address to complete the deposit. If you do not see Pay next to your deposit request and you have processed the deposit, you would need to contact us or your Wallet Provider for further information.



The funds have been processed and need 3-6 confirmations on the Network processing the transaction. This usually can take 1-3 hours.


The deposit has been approved.