Modified on: Mon, 16 Oct, 2023 at 3:32 PM
We aim to process withdrawal requests within 24 hours.
Bitcoin (BTC) or USDT (TRC20/ERC20)
Once processed, you will need to check on network traffic for updates regarding your withdrawal timeframe. You can keep an eye on the transaction by checking the respective network.
Please ensure you check your withdrawal request carefully.
You must enter the exact Bitcoin (BTC)/ USDT (TRC20/ERC20) address of your Bitcoin (BTC)/ USDT (TRC20/ERC20) wallet.
If you notice an error, we may still be able to cancel the request if you contact us immediately, our agents are available on Live Chat 24/7. Transactions can neither be canceled nor reversed once processed, due to the digital currency protocols. If you provide incorrect details, it may result in you permanently losing your funds so please action with care.
You must check in the relevant network in order to track your withdrawal.
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