Always make sure that you check the details you have entered carefully before requesting your withdrawal. 


Once the funds have been processed, there would be no way of reversing the transaction and could result in the loss of your funds.


If you realize that you have made a mistake, please notify us as soon as you notice so we can see if there is anything we can do to recover your funds.


Our aim is to have our customers payments processed within 24 hours. Upon being processed your withdrawal status will be updated to Waiting Confirming, from this point, it would usually take between 1-3 hours or when the transaction has received 3-6 confirmations on the Blockchain. 


Step-by-Step Guide


  1. Tap Withdraw.

  2. Choose Bitcoin.

  3. Select from which Wallet you would like to Withdraw.

  4. Enter the Amount.

  5. Tap Request Withdrawal.


  6. You are asked to confirm your request.



  7. Insert your Bitcoin wallet address you wish to withdraw funds to.

    Check the details before processing the payment.